At La Sillera I work every day to improve your experience in the store. We want you to feel at home.
Very soon we will launch an express delivery service for you to receive your orders in the shortest time possible without having to pay any extra charges on shipping costs.
We offer free shipping worldwide (see below for countries where we do not currently ship) for a purchase amount greater than the amount indicated on the top bar or the equivalent in other currencies.
In the event that your free shipment has been sent and for some reason has not been collected at the agreed address, it will be made available for collection at the post office nearest your location. If after 15 days it has not been picked up, it will be returned to my facility. When will my order be processed?
We process orders from Monday to Friday and normally take between 3 and 7 days to ship once payment has been received.
Please understand that we may take a few more days if the order is purchased during the weekend or holiday period
In order to offer you low prices on all my products I have decided not to work with intermediaries and all my items are processed and shipped directly from my home
Standard shipping time is approximately 12-14 business days. As a variable, some products are specified as fast shipping, it will come in the description or title of the product.
In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc…) or logistics issues, the shipment can take from 3 to 4 weeks.
If your order has not arrived within 35 days, please contact us by email at firstname.lastname@example.org with the word ‘Shipping’ in the subject line and I will sort it out immediately.
We offer shipments worldwide with the exception of these countries or communities.
- Faroe Islands
- Cayman Islands
- US Virgin Islands
- Northern Mariana Islands
- British Virgin Islands
- Turks and Caicos Islands
- Solomon Islands
- Falkland Islands
- Marshall Islands
- Bouvet Islands
- Christmas Islands
- Cocos (Keeling) Islands
- Cook Islands
- Heard Island and McDonald Islands
- Norfolk Island
- Sint Maarten
- South Georgia and the South Sandwich Islands
- United Arab Emirates
- Saudi Arabia
- South Africa
Taxes and Fees
Import taxes, tariffs and related customs duties may be charged once the product arrives in the destination country. These charges are determined by the customs office of the specific destination.
The payment of these charges and taxes are the responsibility of the recipient and will not be covered by La Sillera. For more details on the charges, please contact your country’s customs office.
Transactions in other currencies
If your credit card account is in a currency other than Euros, it is possible that the price at the exchange rate is not exactly the one marked on our website, depending on the quotation of each bank. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction policies. We are not responsible for any charges your bank or credit card company may make. For more information on foreign transaction fees, please contact your bank.
Loss and damage in transport
La Sillera works in cooperation with international transport companies such as: FedEx, UPS, DHL, MRW and Correos España. It is not very common, but sometimes it is normal that packages get lost.
As we are dealing with companies outside The Misfit, I cannot control the logistics management of these companies, so we cannot take care of lost packages.
This is why we can offer unlimited insurance in case of loss or damage during transport. This unlimited insurance can be taken out during the final process of your purchase.
We hope we’ve helped you. Thanks for your time, enjoy buying useful and original products.
We are at your disposal for any question you may have at: email@example.com